Returns Made Easy

Returns and Refunds

Since our products are print-on-demand, we cannot accept returns or exchanges due to buyer’s remorse, incorrect size, or color preference. Please check your order details carefully before placing your purchase.

We do, however, cover the following situations:

• Damaged, Defective, or Misprinted Items
  If your order arrives damaged, misprinted, or with a production error, we will replace the item or issue a full refund. No return is required in most cases.

• Lost Packages
  If your order doesn’t arrive within the estimated delivery window, please contact us. If confirmed lost, we’ll reprint or refund your order.

• Return Exceptions
  Some countries (e.g., Brazil) grant customers the legal right to cancel an online purchase within a set timeframe. In these cases, we comply with local laws.

• Claim Window
  All claims must be submitted within 30 days of delivery (or within 30 days after the estimated delivery date for lost packages).

How to Start a Claim

If you experience an issue with your order, please email us at info@writingquillmedia.com with the following:

1. Your order number

2. Photos of the damaged or incorrect product (if applicable)

3. A brief description of the issue

We’ll get back to you promptly with the next steps.

✨ Your satisfaction matters to us. Each order is created on demand to reduce waste, support sustainability, and deliver a product that’s uniquely yours.